• Manage field operations personal in the Construction and Modernization department in Maryland and Virginia.
• Assist in dealing with customer issues and general customer relations in Service and Repair Departments.
• Maintained extensive safety records, ensure that implementation of safety procedures is followed on all projects.
• Assist field technicians in trouble shooting and corrective measures needed.
• Assist the sales department in developing new business.
Elevator Control Service (Elcon) Upper Marlboro, Maryland
Modernization Superintendent 2009 - 2011
• Manage field modernization department in Maryland, Virginia and the District of Columbia.
• Responsible for dealing with customer issues and general customer relations.
• Maintained safety records, insure that implementation of safety procedures are followed on all jobs.
• Assisted field mechanics and order parts when needed.
• Assisted the sales department in developing bid packages.
• Assisted Maintenance Department as needed.
ThyssenKrupp Elevator Company College Park, Maryland
Modernization Superintendent 2008 - 2009
• Managed the operations of the modernization department in Maryland, Virginia and the District of Columbia.
• On a day-to-day basis, Dealt with customer issues and general customer relations
• Maintained safety records, ensured that implementation of safety procedures is followed on all jobs.
• Scheduled and managed a staff of 34.
• Supported field mechanics and adjusters in dealing with problem issues and their correction and implementation.
• Assisted the modernization sales department in developing bid packages and the presentation of those packages.
• Provided instructional services for field personal how to work on and troubleshoot elevator equipment.
• Supported Maintenance and Service Department through maintenance audits as needed.
• Initiated service sales to customers and Sales Department.
DMT LLC Elevator Consultants Boonsboro, Maryland
Principal May 2004 - 2008
• Provide expert witness assistance for private as well as Institutional organizations.
• Expert advice and assistance in representation for clientele in specific matters regarding elevators and escalators.
• Educational services and job-site training are available on a case by case basis.
• Skillful communication and deposition skills as well as expert testimony.
• Keen ability to recreate accident scenes and determine their causes.
• Consulting Services that identify the problem, issues, diagnose causes and determine corrective measures.
• Consulting Services for clients with specific elevator or escalator issues.
• Contract negotiations as they relate to all phases of elevator installation as well as maintenance and modernization.
vda ® (Van Deusen & Associates)
Washington D.C.
Senior Associate Elevator Consultant 2000 - 2004
• Executed daily operations, managed the Washington D.C. Operations Center.
• Responsible for Marketing, Profit and Loss of the Washington D.C. branch.
• Consulted with clients to determine their needs and priorities.
• Developed and implemented a full comprehensive maintenance program adaptable to all Universities.
• Demonstrated skillful communication and negotiation skills.
• Worked as a consultant, identifying problems, diagnosing causes and determining corrective actions.
• Provide Elevator and Escalator training services for WMATA (Washington Metropolitan Area Transit Authority)
• Contract negotiations as they relate to all phases of elevator installation as well as maintenance and
modernization.
• Provided expert legal advice and assistance in representation for clientele in specific legal matters regarding elevators and escalators.
Fujitec America, Inc. Newington, Virginia
Technical Service Group 1997 - 2000
• Provided technical quality assurance support to all local offices: Canada (Vancouver, Calgary, Toronto), New York City, NY, Philadelphia, PA,
Washington D.C., Atlanta, GA, Tampa, FL, Orlando, FL., Chicago, IL, Seattle, WA, San Francisco, CA, Los Angeles, CA, Cincinnati, OH, Dallas,
TX, Houston, TX,
• Provided telephone assistance to correct problem items with regard to elevator operational issues.
• Assisted in the preparation and data collection of materials and information related to litigation cases.
• Traveled to respective area offices to provide technical assistance.
• Provided support services / installation training / adjuster training for construction and modernization personnel.
• Provided on-site experience to push tough turnovers of construction applications.
• Provided service adjuster training for service mechanics and helpers.
• Provided training for service-based activities such as full maintenance, preventative check charts, repair work and housekeeping as well as
providing support for foreign-based equipment.
• Provided computer training for field and office staff.
• Provided field training for costumers for all company products.
• Provided research and development expertise for new product lines. Assisted in geared and gearless and escalators, software implementation as well
as researching and proving software reliability confirmations.
• Provided training for the WMATA (Washington Metropolitan Area Transit Authority) personnel within the metro transit system (Classroom as well as on site).
• Provided branch office support where high profile costumer interaction.
• Survey and provide costumer with accurate information of what is needed to correct problems areas with regard to elevator issues.
• Provided surveys and modernization bids where applicable.
• Provided expertise on all foreign equipment that was being considered for maintenance contract and or modernization work.
• Provided and maintained the most extensive E2 files within the company.
• Responsible for version upgraded software implementation.
• Worked on Company action plan for accident reformation in preparation for future litigation. This involves the technicians and how they should
conduct research as it relates to incident issues.
• Provided technical experience assistance for council and litigation related issues as well as legal assistance for litigation work and accident
reconstruction.
Service Superintendent 1995 - 1997
• Hired, trained, scheduled and managed staff of 11 maintenance mechanics and two helpers, with $1.2 million billings from the department. Provide 54% margin contributions in fiscal '96-97. There was a 10 % improvement over the previous year.
• Dealt on a day-to-day basis with customers in staffing, work scheduling and general customer relations.
• Troubleshot unusual technical problems both in area projects and as-needed in other offices.
• Maintained technical records, ensure completion of service logs for area service jobs.
• Supported Construction Department through coordination of manpower, supplementing construction supervision as needed.
• Initiated service sales to customers and recommendations to Sales Department.
• Assisted Sales Department in pricing repair, modernization orders and modernization bids.
• Supervised and inspected completion of all repairs and service orders.
• Ordered material for and managed all service and repair operations.
• Reduced callbacks from an average 5.6 percent per year to 2.3 per cent.
Service Adjuster / Coordinator
1993 – 1995
• Recruited back to Fujitec America Inc. to help build the companies service base and technical knowledge.
• Provided technical training for all personnel on a weekly basis regarding system "workings", how to trouble shoot the various systems and how to
do system upgrades (Software), etc.
• Responsible for the downtown D.C. region for repair, emergency, trouble shooting, maintenance, coordination and general over seeing of all
operations on a daily basis.
• Assisted in previewing possible modernization jobs as well as repair estimates for bids being submitted to customers.
• Traveled to other cities to assist in technical trouble-shooting and technical training of personnel within these respective regions.
• Within two years elevated to Service Manager for the Washington D.C. region. This region included Virginia, Maryland suburbs, Baltimore,
Washington D.C.
Avery Elevator Company Washington D.C.
Modernization / Mechanic / Service / Repair / Testing 1991 – 1993
• Adjusted and troubleshot hydraulic, geared and gearless elevator equipment from wide range manufacturers.
• Executed a 90-unit service route.
• Suggested service sales possibilities to Sales Department.
• Performed modernization work as well for a wide range of repair applications.
• Installed and adjusted security systems in multiple buildings as well as interfacing with other subcontractors to complete the work.
• Performed installation and repair work on a wide range of elevator products.
Amtech Reliable Elevator Company Washington D.C.
Modernization / Mechanic / Supervisor 1988 – 1991
• Lead mechanic in the maintenance department.
• Performed twelve-car modernization for the Modernization department. Continued in the modernization department training personal as well as
filling in after hours in the Washington area metro service and maintenance department.
• Trained and provided technical assistance to all company employees.
• Installed turnover and adjusted all elevator products to building owners.
• Performed inspections, both State and Consultant before and after turnover of elevator product.
• Provided assistance with bid work for repair and modernization services.
• Provided technical services for the D.C. region as well as California and other jurisdictions.
• Modernization Superintendent responsible for installation and turnover of all products under my control.
Fujitec America, Inc. Washington D.C.
Adjuster /Service / Coordinator 1986 – 1988
• Assumed responsibilities as a Construction/Service maintenance person responsible for handling all turn over and maintenance service to the perspective customer.
• Responsible for all call backs and service maintenance (On call 24 hours a day, 7 days a week)
• Responsible for all start up and turn over of all elevator products in the Maryland, D.C., and Virginia area.
• Formulate and operate the maintenance department.
Haughton Elevator Company Washington D.C.
Helper / Mechanic / Foreman / Adjuster 1978 – 1986
• Started as a helper in the elevator industry.
• Quickly advanced to the foremen helper on large construction job sites.
• After completing several construction projects I had the opportunity to work as the adjuster's helper.
• Elevated from helper to Temporary mechanic in 1981 construction department.
• Worked as a temporary mechanic; was elevated to foremen where I ran multi-car construction installations.
• In 1983 I passed the NEIEP (National Elevator Industry Educational Program) educational test and received my Mechanics Certificate.
• Spent two years installing and adjusting hydraulic elevators.
• Became a full-time adjuster in 1985 responsible for adjustment and turnover of all products under my control to the customer.
• Worked with consultants and inspectors on construction applications.
EQUIPMENT EXPERTISE
Haughton Elevator / Westinghouse , DMR, ERL , Geared and Hydraulic applications / O' Thompson / GAL Pad unit / Motion Control Elevator Equipment / Dover Elevator Corporation / Otis Elevator Company products / Armor elevator : Traflimatic ( Geared and Hydraulics ) VVC / CEC SWIFT 5000 : Overlays from the Swift 1000 - 5000 products as a controller replacement / Virginia Controls : Relay based controls / G.E. based microprocessor based units / Montgomery elevator company / Peelle Door Equipment / ESCO Elevator Company / Amtech Reliable elevator Company / GAL, Loher-Dynalift / Beckette Elevator Company / US Elevator Company / Fujitec America Inc / EMS Monitoring systems / FAI Escalators , WMATA Subway Escalator systems.
EDUCATION
IUEC (International Union of Elevator Contractors) Washington Metro Area
Elevator Mechanic's Certificate 1978 to Present
Attended NEIEP (National Elevator Industry Educational Program) sponsored educational classes in preparation for sitting for the mechanics’ exam.
Thousands of hours spent on studying and learning specific elevator systems.
Continued educational classes offered by elevator manufactures as well as NEIEP.
Completed educational courses offered by the NAEC National Association of Elevator Contractors) related to modernization, maintenance and repair / construction.
Oakton High School Diploma - 1977